Data

Data rollover terms of use: Data rollover is available on all data plans except SmileUnlimited plans. From 26th June 2018, data rollover now makes provision for a “grace period” which enables customers additional time to recharge with a new data plan to roll over unused data. During the “grace period”, unused data is not lost and the customer has the opportunity to renew their data plan within this “grace period” to roll over unused data. Data rollover is available by default to all data plans (including 365 days validity plans) including the new “grace period”. To roll over unused data a customer is required to buy the same data plan or upgrade their data plan to a higher-value data plan for the unused data to roll over. For example; when a 2GB data plan expires and there is 200MB data left in this plan, the customer’s unused 200MB will roll over when the customer recharges with another 2GB or bigger data plan before the “grace period” expires. The customer will be notified via SMS, to the mobile number registered with Smile, on successful rollover of unused data. The customer can also send a data balance inquiry, by sending “Y” from SmileVoice to 343 (FREE) or log into MySmile to view data balance. The “grace period” applies to all data plans and is available as follows: Data plan validity Grace period Examples of data plans 1 Day 1 Day 1GB FlexiDaily 2 Days 3 Days 2.5GB FlexiDaily 3 Days 3 Days 3GB Weekend ONLY 7 Days 3 Days FlexiWeekly plans including 1GB, 2GB, 6GB and MidNite plans including 2GB and 3GB 30 Days 7 Days Bigga plans including 1.5GB, 2GB, 3GB, 5GB, 6.5GB, 8GB, 10GB, 12GB, 15GB, 20GB, 30GB, 40GB, 60GB, 75GB, 100GB, 130GB and SmileVoice ONLY plans including 65Mins, 135Mins and 430Mins 60 Days 7 Days 90GB Jumbo 90 Days 7 Days 160GB Jumbo 120 Days 7 Days 200GB Jumbo 365 Days 7 Days 365 plans including 15GB, 35GB, 70GB, 125GB, 200GB, 500GB and 1TB

Some Starter KITs include a volume of BONUS recharge data that customers get when they recharge the months following their KIT purchase. For example, "30GB BONUS recharge for the following 6 months valid 14 days" would mean that customers get 5GB BONUS data every month they recharge with a minimum value of N3,000. If I recharge with 8GB the month after my KIT purchase, valued at N3,000, I will receive an additional 5GB BONUS data valid for 14 days. When customers access the internet, their usage will be deducted first from the 5GB BONUS and then from the paid-for 8GB recharged data.

You can check your Data balance on: • The MySmile App (download it on your mobile, sign in using your SmileNumber/Username and Password to view your balance); • The MySmile Portal (go to the Smile website at smile.com.ng and click on LOGIN, enter your SmileNumber/Username and Password to view your balance); • Send "Y" to 343 from SmileVoice or your Registered Mobile Number, and you will receive an SMS with your data balance.

Data Rollover enables you to carry over unused data to the next day, week or month, so you do not lose what you have not used.

Data Rollover will be available on Deile, Weekly, and Anytime monthly bundles only. Unused data of Connect bundles cannot be rolled over.

Recharge with another qualifying* Anytime monthly bundle between day 1 to 30 of the existing active bundle. *A qualifying Anytime monthly bundle would be any bundle equal to, bigger, or one size smaller than the Anytime bundle from which there is unused data to roll over. For example, if you have unused data of a 10GB Anytime bundle, data will roll over if you recharge with a 5GB Anytime bundle or 10GB Anytime bundle or bigger.

Recharge with another qualifying* Weekly bundle between days 1 to 7 of the existing active bundle. *A qualifying Weekly bundle would be any bundle that is equal to, bigger, or one size smaller than the Weekly bundle from which there is unused data to roll over. For example, if you have unused data of a 2GB Weekly bundle, data will roll over if you recharge with a 1GB Weekly bundle or 7GB Weekly bundle.

Recharge with another qualifying* Deile bundle within 24hrs of the existing active bundle. *A qualifying Deile bundle would be any bundle equal to, bigger, or one size smaller than the Deile bundle from which there is unused data to roll over. For example, if you have unused data of a 450MB Deile bundle, data will roll over if you recharge with a 450MB Deile bundle or 950MB Deile bundle.

It is entirely FREE to customers that qualify. Remember to have an active Anytime bundle from which there is a data balance for rollover to take effect.

You will receive an SMS confirming the balance amount that has rolled over and the new validity date.

The expiry date of unused data that rolled over will match the new recharged bundle validity.

Your unused data will automatically roll over as soon as you recharge with the qualifying bundle.

No. You can only rollover once a day, week, or month. Depending on the validity of the bundle recharged.

Rolled-over data will be used first, then data from the new data bundle.

Unused data will be forfeited if the recharge of another qualifying bundle occurs after the unused data expires.

Customers will be unable to use their unused data beyond the validity period. When this occurs, customers can recharge with another data bundle for unused data to roll over.