General FAQs

General FAQs - FAQs

Frequently asked questions

How can I buy a new router ?

How will I know if I am about to get deactivated?

What should I do to avoid deactivation?

What should I do in the event of deactivation?

Who is impacted?

What is SIM deletion?

What will happen to the airtime in my account?

Can I get my number back?

What should I do to avoid being deactivate if I will be travelling for a while?

How much will I pay to get a new SIM card to reactivate my account?

What do I do if I’m repeatedly disconnected or experiencing slow data speeds?

How do I tell when there is connectivity between my computer and the router, and also when there is not?

How do I set up the Smile 4G LTE router?