Where do I get the SmileVoice App?
You can download our FREE SmileVoice App on your mobile from the Apple App store or Google Play store. Just click on the app store on your mobile and search for SmileVoice, then download and install the FREE SmileVoice App on your mobile.
Do I have to buy SmileVoice local minutes?
When you make calls to other SmileNumbers, the calls are absolutely free and you don't need any minutes for this.
If you want to make calls to any other numbers in Nigeria, consider buying a Voice ONLY plan that includes local minutes, brining down the local call cost to as low as 10k/sec.
What bundle must I buy to get SmileVoice?
You do not need a special plan to make local calls. SmileVoice calls can be made and billed to any data plan except the range of unlimited plans.
Remember that you enjoy unlimited FREE Smile-to-Smile calls. Get your family and friends to join Smile and then you can talk as long as you want without any charge, using SmileVoice.
Is there a separate SmileVoice bundle I need to buy to use SmileVoice?
Smile offers SmileVoice ONLY plans that give you a local call rate as low as 10k/sec. Consider buying a SmileVoice ONLY plan when you make a lot of local calls.
You can also call locally using your data plan, with SmileVoice calls charged at the lowest local per second call rate translated back to MBs per minute from your active data plan.
As a Smile customer, you enjoy unlimited FREE Smile-to-Smile calls, every day, all day!
You can also call anyone on any network, at any time, anywhere in Nigeria or internationally, using your data plan.
If you want to know how much data you have left in your data plan just send a free SMS with "Y" to 343 or sign into the MySmile App or MySmile Portal to view your data and voice usage and balances.
I’m already a Smile customer, how do I get SmileVoice?
You don’t have to do anything.
As a registered Smile customer, you've already been provisioned for using SmileVoice. If you're not using a VoLTE phone to make calls on Smile's 4G LTE network, just download the FREE SmileVoice App on your Android phone or iPhone . As long as you have an active data plan you can start using SmileVoice as soon as you activate the SmileVoice App or inserted your Smile SIM card into your VoLTE phone.
If you need any assistance, please speak with a Customer Care team member by calling +234 (0)702 044 4444 or chat to us online.
I’m not a Smile customer – how do I get SmileVoice?
To get SmileVoice you’ll need to be a registered Smile customer and have an active data plan. Our Customer Care team is standing by to assist you, so please call us on +234 (0)702 044 4444 or leave your details and we’ll call you back.
You’re welcome to visit any of our Smile shops to see a demonstration of SmileVoice or you can shop online and purchase a SMiFi or Router and data plan, which you can collect from the Smile shop you select within 48 hours.
What do I need to use SmileVoice?
To use SmileVoice you’ll need:
1. To be a registered Smile customer.
2. To have an active data plan.
3. To insert your Smile SIM card into your VoLTE phone OR download the FREE SmileVoice App on your Android phone or Apple iPhone.
You can shop online and purchase a data plan and Smile SMiFi or Smile Router, you can collect from your nearest Smile Certified KYC shop, or call our friendly customer care team toll-free on +234 (0)702 044 4444 or leave your details and we'll call you back.
How do I get started with SmileVoice?
If you’re already a registered Smile customer, all you need to do is put a Smile SIM card into a compatible VoLTE phone or download the FREE SmileVoice App on your mobile from Google Play store or the Apple App Store.
If you’re not a registered Smile customer you’ll need to register with Smile and purchase a SmileData bundle that suits your needs. As soon as your Smile account is set up you’ll be able to download the SmileVoice App or insert your Smile SIM card in your VoLTE handset, to use SmileVoice on your mobile.
If I’m on a call using the SmileVoice App and I get another call on my 2G/3G network, will my call be disconnected or is there a call-waiting option?
If another call comes in, your SmileVoice App will notify you and you can choose which call to put on hold or disconnect.
When I make SmileVoice when connected to another data network, will it affect the quality of my calls?
Yes, it might. Smile can only guarantee SuperClear voice and video calls made across the Smile 4G LTE network. Any calls made over other data networks are dependent on the quality of that network.
What’s the minimum speed for the best SmileVoice quality?
As long as you are on Smile’s 4G LTE network or have a good 3G / WiFi connection you can use SmileVoice.
Can I just get SmileVoice and not SmileData?
To join the Smile family you have to buy a data plan. Once you're a Smile customer you can opt to buy a Voice ONLY plan to benefit from lower local call rates. Once your data plan expired, and your Voice ONLY plan is still active with unused voice minutes, you can continue to make local calls using this plan. Remember as a Smile customer you can enjoy unlimited FREE Smile-to-Smile calls even once your data plan is depleted or expired.
Can I port from my GSM network to SmileVoice?
Currently, GSM numbers cannot be ported to Smile's network.
Does SmileVoice offer a voicemail service?
SmileVoice does not provide a voicemail service, however, you’ll receive missed call notifications.
How much does SmileVoice calls cost?
All Smile customers benefit from unlimited Smile-to-Smile calls - calling a SmileNumber is absolutely free and calls are unlimited!
When you call any other number in Nigeria, a local call rate of 13.7kobo/sec will be charged, against your data plan. You can also opt to buy a SmileVoice ONLY plan, which offer local call rates as low as 11kobo/sec.
If you want to call anyone outside of Nigeria, that does not have a SmileNumber, please refer to our International call rates.
With a VoLTE phone or the FREE SmileVoice App downloaded on your Android phone or Apple iPhone, you can make SuperClear, reliable voice and video calls to any number in the world.
You will benefit from the lowest local kobo/sec call rate in Nigeria, with calls charged in MBs to your active data plan. Just connect to Smile’s SuperFast mobile 4G LTE internet (or any other data network) and make local and international calls using our SmileVoice App to any number in the world.
Share your SmileVoice number that anyone can get hold of you at anytime too!
If I buy a VoLTE handset, will I have the same SmileNumber for both my phone and the SmileVoice App?
Yes, when you receive a call, all the SmileVoice-enabled devices connected to a data network at the time will ring. So, if you’ve activated SmileVoice on your Android phone (by downloading the App) as well as your VoLTE phone and both devices are connected to Smile’s 4G LTE network or another data service, both devices will ring.
Which data plans can I use to make SmileVoice calls?
SmileVoice is available to all of our customers with an active data plan. The only data plan that cannot be used to make voice calls is the range of Unlimited plans.
How much does it cost to make a call using SmileVoice?
SmileVoice calls are charged in MBs to your active data plan. The local effective call rate per second is 11kobo/sec, which is the lowest local call rate in Nigeria. Consider buying a VoiceONLY 65min plan for only N500, which offers 65 local mins, valid for 30 days.
Will I be billed twice if I make a call from my SmileVoice App over my Smile mobile 4G LTE internet?
No, you’re only charged once at the per-second call rate that’s charged to your active data bundle in MBs.
Will I be charged when I receive a call?
No, you will not be charged for receiving calls and anyone can call you from anywhere in Nigeria or in the world.
If I make a SmileVoice call to another Smile customer who has no data left in their bundle, will they be able to receive the call?
Yes, their registered Smile number will stay active. Even when you run out of data you’ll still be able to receive calls.
How do I check my Voice balance?
You can check your Voice balance on:
• The MySmile App (download it on your mobile, sign in using your SmileNumber/Username and Password to view your balance);
• The MySmile Portal (go to the Smile website at smile.com.ng and click on LOGIN, enter your SmileNumber/Username and Password to view your balance);
• Send "Y" to 343 from SmileVoice or your Registered Mobile Number, and you will receive an SMS with your Voice balance.
How do I activate SmileVoice to make voice calls?
All Smile customers can use the FREE SmileVoice App for Android and iOS devices, available on the Google Play or App Store, and enjoy unlimited FREE on-net (Smile-to-Smile) calls using the App. Customers can also insert a Smile SIM card in their compatible VoLTE feature/smartphone to make calls.
Which data plans can I use to make voice calls using SmileVoice or the Smile 4G LTE SIM card in my VoLTE-enabled handset?
Customers can use monthly data bundles to make calls on the Smile network using the SmileVoice App on their mobile or a Smile SIM card in a compatible VoLTE feature/smartphone. Remember that Smile customers enjoy unlimited FREE on-net (Smile-to-Smile) calls. Calls to other numbers are charged against their active monthly data bundle. Refer to local call rates under the Voice section for more information.
Do I need to cap my speed to reduce data depletion?
No, SmileVoice uses a fixed amount of data per second of calling. Please see local and international voice call rates on the voice page of the Smile website.
Voice - FAQs