You, our customer, are at the center of everything we do, and with this in mind, we’ve created easy-to-use channels for you to manage and use your Smile services and engage with us.

Log into the MySmile Portal from your mobile or PC using your SmileNumber or Username and Password.

You can recharge, share, check your balances, view your Usage, Purchase, and Share history, and your personal information and KYC compliance status, on the MySmile App or MySmile Portal.

MySmile App is here! Be empowered! Manage your Smile services on your mobile phone, wherever and whenever you want.

Enjoy and manage your data, voice and airtime services on your mobile phone with ease. With the MySmile App you can:

  • Recharge Airtime, Data, and Voice services;
  • Share Airtime;
  • Check balance for Data, Voice, SMS, and Airtime;
  • Check your history of usage, purchases, and shares of Airtime;
  • View your personal information and KYC status;
  • Connect with Smile on all social media platforms with one click;
  • Chat with a Smile Customer Care consultant whenever you need to.

If you have already used the MySmile Portal before, use the same credentials to log into the MySmile App. If not, register in two easy steps using your SmileNumber/Username and Password.

If you cannot remember your SmileNumber/Username, contact Smile Customer Care at +255 662 100 100 for assistance.

Depending on your device, click the button below to go to Google Play or App Store to download the FREE MySmile App.


The MySmile Portal is your secure, online channel where you can manage your Smile services with ease.

On the MySmile Portal, you can recharge, share, redeem airtime vouchers, view your latest data, voice, SMS, and Airtime balances, and view the details of your usage history and purchase and share history.

You can use the same credential to log into the MySmile Portal as you would use to log into the MySmile App. Just click on SIGN IN at the top right of the Smile website and follow the prompts. 'It's that easy!

Not registered yet? Click below to register.